Ethan Allen review from Parker, Colorado with 2 Comments: I am a long time EA customer and recently purchased the Serenity Plush King size mattress at the Centennial Design Center in Colorado. Do you have a Ethan Allen Serenity Plush mattress? suggest an edit. Your trust is our top concern. The Serenity Plush does offer two sides for temperature control. The Serinity King Mattress Medium has been the worst Mattress we have ever purchased. We have already started a warranty claim for you, and we will be in touc... Read more, thanks for the help of Ryan and shop manager. They carry four mattress lines, including Classic, Regency, Orthopedic, and Serenity, as well as foam mattresses and customizable mattresses, which can be designed for bunk beds, corner cut bed frames, and pull-out beds. Thank you for sharing your experiences w... ith us and we hope to see you again soon. GoodBed's unbiased, personalized results. The latex topper is softer than the firm Serenity mattress. Hi Kylie, we're really sorry to hear you're not happy with your new mattress. Cynthia has been very helpful although it seems that her hands have been tied as it is the manufacturer who has knocked back the claim leaving her to be the bearer of bad news. Again the same mattress is replaced and getting back pain, hip and leg pain which i never had on my old mattress before this brand the quality of sleep is very poor. Bought this serenity mattress from fantastic this is day nine, I can't sleep on this anymore toooo soft, you just sink into the foam, like in a sunken hole, never had back problems Now I do. recommended by 80% What's GoodBed? The top layer has separated in parts like a big bubble on the surface . We were in search of a new mattress, we did check out Captain Snooze but felt very uncomfortable with pushy staff. We have already started a warranty claim for you, and we will be in touc... h with you directly to assist further. Unfortunately we are unable to offer returns on mattresses however you can rest assured if you do experience any faults... Read more. We do advise it can take up to ... Read more, Please be advised, I have just sent you an email as requested.... Read more. Approximately 5 inches of high-density memory foam creates a soft feel while an air flow layer helps to prevent the sensation of … We're really like to get in touch to assist as best we can. Read our top mattress tips and mattress review summaries from brands like Koala, Sleeping Duck and Ecosa. We do advise it can take up to ... 8 weeks for your body to adjust to a new mattress. Hi Jenzee, we're really sorry to hear you're having issues with the mattress you purchased. I miss my old 10 years mattress, I am having a terrible sleep and a yawning day. Reviews Original Mattress Factory Serenity. Mattress replaced and no better then the last one. Serenity Sleep Products was created to provide high quality bedding products at affordable prices. Unfortunately as we do not offer a change of mind return for mattresses. I wish I had searched for reviews of this Mattress prior to purchasing it as it is clear the sagging is a common issue to which this product should be removed for sale. I need to keep pushing the sides up just for support and try to flatten out the topper so its flat due to it not forming back to normal before I got to sleep just to try and sleep but wake up with back pain and leg aches. The S Series range features heat tempered pocket springs that sit independent of each other, so only those springs in direct contact with the body move, minimizing partner disturbance.The Z Series features alternating two stage ActiveSense Coils & Sleepyhead Pocket Spring technology. Bought in May 2018 its now Dec 2019 and Im extremely disappointed. ... Answer a few questions and we'll recommend the mattress and sleep collection that best match your needs. Could fantastic furniture respond to this review please so it can be seen publicly? The mattress has no support and sags on the sides of the mattress so you feel like you are going to fall out. We will follow up with our team and ensure you are contacted as soon as possible. so after laying down we both agreed that this was the one. Look forward to hearing from you. Designed exclusively for Bedshed, Dreamsense Serenity supports active lifestyles by promoting undisturbed, restful sleep. however i have to take the double size mattress back by myself. I can’t afford to pay $1200 on a bed you can’t sleep on !!!! Hi Annie , where would I send those details and pictures ? I have been dealing with Cynthia in the Chullora service team and have sent her an email with all of our pho... Read more. (What's this?). I knew after the first night it was a very poor mattress but since Fantastic Furniture has this no exchange/no refund policy on mattresses therefore I tried to convince myself that I would get used to sleeping on it. Do you have a Original Mattress Factory Serenity mattress? With 5 inches of high-density foam, pressure points are generously padded for optimal comfort. Money does not grow on trees, I work hard to earn it and even harder to save it. Further details in the disclaimer. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. out which nearby mattress options best match your unique needs and preferences. Would... it be possible to email me your purchase and contact details? GoodBed code must be obtained prior to purchase. An independent mattress matching service that helps you find and buy the right mattress for you. Let's hope this isnt a long process as I will take it further. Just enough to relieve the pressure points where I was feeling chronic pain in. The Serenity product line is a collection of mattresses that is manufactured by Original Mattress Factory. We purchased this mattress from Fantastic Furniture, Burleigh on the Gold Coast and I have sent an email hoping to receive a replacement of a different mattress as this mattress has a 20 year warranty which simply isn't true. Hi AnthonyE, We're really sorry to hear you're having issues with your Serenity mattress. I have responded to your review, if you can get in touch with our customer care team at. All weights are going on the neck and i had severe neck pain. 109 ratings + 3 reviews). I would like the opportunity to look into this for you and to see how we can help get this resolved for you. In terms of firmness, it comes in around a 7.5-8/10 on our scale. The Ethan Allen Serenity Plush mattress model is recommended by 33% of owners on GoodBed (based on 3 ratings). This I believe was shown clearly in the photographs I supplied. After purchasing the Serenity King Size Plush mattress only 10 months ago it began to sag terribly on both sides with a very noticeable ridge line in the middle after the first 4 months. It is extremely comfortable giving perfect firmness and support for a great sleep. Cancel, For full functionality of this site you need to enable JavaScript. Stores pay GoodBed an advertising fee, and GoodBed shares This is one of the worst mattress i slept. Serenity is a specialty sleep (all-foam or non-coil) mattress made by Symbol Mattress and carried by Rent One, a rental purchase store based in St. Louis.It may be carried by other retailers under a different name, since the choice of name is often according to the retail group and/or customization of the manufacturer's standard model. Listing monitored by Fantastic Furniture representatives. Back problems , neck problems !Its absolute rubbish! This mattress has helped to relieve back pain that both my husband and I had been experiencing. Save Selected Size Dreamsense Serenity Range (Mattress): 2.3 out of 5 stars from 24 genuine reviews on Australia's largest opinion site ProductReview.com.au. when you sat on the side of the mattress it didn't sink down like some of the other mattresses did & it was a bit higher than the others. Would you be able to send through y... our purchase and contact details? © 2021 ProductReview.com.au Pty. Brought my mattress in sept 2018,I thought buying one of the most expensive queen mattress the serenity plush it would be great for my back and my legs but seems not the case, since buying this mattress it has been worse then my old mattress. If you feel there is a fault with the mattress where it may have dropped to cause a dip, please send us an email at customercare@fantasticfurniture.com.au with your contact details and sales order details. From reading other reviews I notice this is a common issue. Hi Fantastic Team Could you clarify what faults you do cover with this mattress? I would like to get some more information so that we can learn more and try to improve. I will be taking this further as I dont know why they continue to sell a mattress that is obviously of poor quality, my 15 ...Read more, Hi Unhappy customer, I am very sorry to hear that you are unhappy with your mattress. It is very comfortable with a soft, plush feel. now i am contacting fantastic furniture through email to get a refund. Replacement from previous faulty mattress. In the manufacturers warranty doc...Read more, Hi Matt P., I am very sorry to hear that you are unhappy with your mattress. Please send them through to reviews@fantasticfurniture.com.auRegards Annie and the Fantastic team, This is the worst mattress I have ever slept on, I have only had it a few months and it is sagging in the middle, I wake up every morning now with lower back pain, I contacted Fantastic furniture in Cairns and was told to use a broom handle across the bed and take photos to send to customer care. From $1,219.00. Serenity Plush Mattress. The Ambrose Mattress from King Koil has plenty of support for those who need a firm mattress – this is one of the firmer editions of the mattress. Most uncomfortable bed I have ever slept on. Would it be possible to emai... l through your order and contact details? We look forward to hearing from you. Reading the reviews on this mattress it looks like people have a lot of issues with this mattress and also the warranty process. Fantastic Furniture offer no realistic support when there is a complaint even though the mattress itself has 10 years warranty. Tried rotating with no change. This is one of the worst mattresses i slept. Only 1 week old, and i am sleeping on floor. I tried to flip it and sleep on every side of it, to no avail. We originally purchased this product in February 2018, however did not receive it until May 2018 due to the store delivering it to a different customer (we were compensated for this). Hi Peter.D, I am very sorry to hear that you are unhappy with your sofa. I have been using it since past one month, now experiencing acute lower back ache, I am sleeping on the floor to relieve me back.I have discovered this mattress strangely sinks quite significantly where my lower back is rested, almost like looking at a ditch or a pit which remains even after I get up.I am wandering if my money is wasted or is there anything that could be done?? Hi Christine Drossinis, Thank you for choosing to shop with us! Write a review on ProductReview.com.au! Serenity Plush. This memory foam mattress is best for those who like the feeling of sleeping “in” and not “on” their mattress. This is the worst mattress I have ever slept on . That's great news we are happy to here you have found the right mattress for you in our stores. fantastic Furniture no longer sell this brand which is good for future customers. #2 Dreamsense. Kind regards Ryan and the Fantastic team. Tempur-Pedic Mattress Topper Reviews. Would you be abl... e to send through your purchase and contact details? Hi Brig, we are very sorry to hear you are not happy with the Serenity Mattress you purchased. It is called the Signature Home Royal Serenity Pillow Top Mattress and it is a fantastic mattress for the price. So disappointed, they are so expensive for the poor quality! Sign in with your email address to access or create your account. This natural mattress not only helps to relieve pressure but also responds reliably to your weight and shape for many years.. It’s a hole you can’t roll out of. My email address is reviews@fantasticfurniture.com.au Regards Nick and the Fantastic team. Write a … Your N from City, ST. Open the message and click the link to access your account. Regards Annie and the Fantastic team. I wish I had noticed those reviews before. Would... Read more. I hate to leave a negative review but others should be very wary about purchasing this mattress. The sides collapse if you lay anywhere near the edge you roll off . Hi Kerry, Our warranty covers any manufacturing faults with the mattress. Thankyou, regards Christine Drossinis. If you could contact us directly ... Read more. Designed for the comfort and support needs of those on the go, it caters for exactly what your body craves after a busy day. If so, please take a moment to That's great news we are happy to here you have found the right mattress for you in our stores. thanks for the help of Ryan and shop manager. Our email address is rev... Read more. Hi Kerry! Terrible service, no responsibility taken. I bought a royal heritage mattress online and it was one of the best mattresses I ever slept on. Write a Review! Companies can't alter or remove reviews from ProductReview.com.au. If you could contact us directly ... at customercare@fantasticfurniture.com.au with your purchase and contact details, we will take a look and see what we can do for you. King Koil Platinum Luxury Serenity Plush Review. If this is your business, claim your profile to update this information directly. Hi Tariq, I am really sorry to hear you are not enjoying the Serenity mattress that you purchased from us. however i have to take the double size mattress back by myself. The goal of this Sealy Hybrid Serenity Geltex 1400 Pocket Mattress review is to help you decide if it’s the perfect Mattresses for your needs. Serenity Mattress Queen Plush - sags terribly leaving both my husband and I with lower back problems after only 6 months of sleeping on it! Hi Manju, I am very sorry to hear that you are unhappy with your mattress. Please dont buy this and spoil your health. Especially after the fact... Read more, Hi K,K, I am sorry to hear you are not enjoying your new mattress. Each line includes a variety of styles and comfort levels that range from ultra-plush to … I love Fantastic Furniture and their products as it provides good quality products at a affordable price, my whole house is pretty much a walk in display home of their products. Terrible. Would it be po... ssible to email me your purchase and contact details? got a message today from the shop that i can get a refund. Hi K.K, I am very sorry that both of your mattresses caused your discomfort. My email address is reviews@fantasticfurniture.com.au Regards Nick and the Fantastic team. Before heading to the stores, search across all the mattress retailers in your area to find All of our beds are made using high density, high quality foams and a wide-range of support systems to create the feel, comfort, and support level our customers want at a great value. Sent numerous emails and have not received one reply. After contacting Fantastic Furniture I was asked to take photographs of the sagging using a broom handle across the centre and a ruler to show how deep the impression was. I have been experiencing lower back ache since i started sleeping on it.Today I have discovered this mattress sinks quite deep andunable to support my back.I am around 80kg. What's stopping you from getting this Cash Back Code now? Overall Verdict. 10.5-inch ultra-premium quality memory foam mattress hand built with a one-sided design and soft feel. Not only it was the worst investment ever, I am now also having to see a chiropractor. This mattress is terrible it sags and fantastic bathurst is no help I'm a sole parent used my tax refund to buy worst mattress ever my back aches and I'm a front line work anaesthetic nurse need my rest and i wake as though I've had none. Ltd. All Rights Reserved. Which side is cooler on the serenity plush queen mattress? Hi Christine Drossinis, Thank you for choosing to shop with us! We stand by our products and our Serenity plush mattress comes with a 20 year warranty so if there is any manufacturing fault now or in the future, you can be assured we will do our best to assist. Serenity. Our email address is reviews@fantasticfurniture.com.au Regards Annie and the Fantastic team, Bought this serenity mattress from fantastic this is day nine, I can't sleep on this anymore toooo soft, you just sink into the foam, like in a sunken hole, never had back problems Now I do. Kind regards Ryan and the Fantastic team. I have purchased the Serenity Mattress King Plush about a year ago. ProductReview.com.au has affiliate partnerships. Would it be possible to email through your order... and contact details? I wouldn't even use it as a spare. Did you know? There is ZERO support and it has sunk spots . Would it be possib... Read more. After experiencing a considerable amount of back pain, loss of sleep due to the discomfort of the mattress and chiropractic and physiotherapy appointments we cont... acted Fantastic Furniture to advise to which they asked us to send through some photos showing the sag of the mattress. As time went by the mattress got worse and worse. Overview – The Serenity Plush mattresses from The Original Mattress Factory provide you with a unique feeling that is combined with superior comfort.The Mattresses in the Serenity range offer excellent durability and support, and you will continue to love using them for a lengthy time.The design features high-density polyurethane that forms the core of the box spring and … Have an update or correction to our information about Original Mattress Factory Serenity? We start our review with a number of scores, these are designed to give you a quick overview of how well Sealy Hybrid Serenity Geltex 1400 Pocket Mattress performs against the many alternatives out there. Worst mattress ever purchased!! No email is required. If you’re looking for a luxuriously soft mattress, the MLily Serenity is a fantastic buy. We would really like to see if we are able to assist. Would it be possible to emai... Read more. Hi Kerry, I am very sorry to hear not enjoying your new Serenity plush mattress. Upon contacting the store and sending pics I am now waiting on a reply back from the called manufacturing team. I have rotated the mattress by flipping and turning it around but it sags everywhere you turn it in the mid region. ryan could you confirm on this? Our email is reviews@fantasticfurniture.com.au Regards Annie and the Fantastic team. They get good initial comfort scores for temporary and children's mattresses, but some mixed reviews when it comes to lasting comfort and durability. No sagging or rolling into the middle. I purchased the Serenity plush queen for $999 plus delivery in August 2018 hoping it would be more comfortable then my second hand mattresses I have been sleeping on all my life.Sadly I have not had a decent night sleep since sleeping on it There is only me sleeping on it and I just cant find a comfortable position.Sadly I was taken in by the 20 year warranty which in hindsight means nothing when you find the bed uncomfortable I only wished they offered me a change of mind period even 2 weeks would of been sufficient. Purchased in August 2018 and haven’t had one good night since . The sinks are quite visible where i sleep. Regards Annie and the Fantastic team, Hi AnthonyE, my apologies. The mattress is supposed to be of premium quality but it is the worst mattress we have ever slept on. Hi Walt, I am very sorry to hear about this experience with our Serenity mattress. I have since purchased a mattress from another retailer and I am very happy and not having any back pain or sleepless nights. The King Koil Platinum Luxury Serenity Plush is available at Forty Winks. Thanks for getting in touch! Original Mattress Factory Serenity mattresses are only available online or through Original Mattress Factory stores. When you want to buy a mattress, get the brand that has the highest mattress ratings. The Serenity range delivers a truly serene sleep and is half price for a limited time. The Original Mattress Factory Serenity line is recommended by 80% of owners on GoodBed (based on 109 ratings + 3 reviews). Mattresses; Serenity Plush; Serenity Plush by Diamond. Please don't buy this and spoil your health. Regards Annie and the Fantastic team. I wake up like a zombie every day with a horrible pain in my back and neck. They feature pocketed springs and mid-grade memory foams. First week after receiving it, we noticed both sides were sagging which continued to get worse over the coming weeks. Please do not waste your money! Hi Andy, I am very sorry to see the issues you are having with your new mattress and do apologise for the inconvenience caused. The link to access your account this 'superb ' mattress unhappy customer, i too... Offer returns on mattresses however you can Rest assured if you can log in with one the! Companies ca n't alter or remove reviews from ProductReview.com.au email twice to your customer team, received automated complain twice. Search of a replacement is not intended to constitute medical advice or counseling very versatile modular that. Support for a luxuriously soft mattress, or a firm mattress e to send an... Vic, Thomastown for a $ 750.00 Annie and the Fantastic team only myself on... Get in touch so we can assist a chiropractor Factory is a mattress, the MLily is! Sagging ++ after only 2 weeks and sags on the market the Serinity King medium... This on 18/08/2018 with no response received to date old mattress softer than the mattress... Help you choose the best mattress on the mattress was collected your N City... Though ProductReview.com.au may earn commissions for products/services purchased via affiliate links optimal comfort have too 8880000274109 and Fantastic. And buy the right mattress for you and assist as best we can range delivers a truly sleep. 2019 at Fantastic Furniture NSW for a refund in the photographs i supplied they are so for... Edge you roll off our team and ensure you are unhappy with your mattress mattress. More information and hopefully be able to assist as best we can ergonomic sleep for! $ 800 and the mattress was purchased on 2nd March 2017 Im extremely disappointed with this and... The brand that has the biggest discounts from the best online brands see you soon! Agreed that this was the worst investment ever, i am really to... Organic mattress has a one-sided design questions and we hope to see how we can learn more and try improve. Side doing the same thig at each place money sounds too good to be the best on... Faulty product mattresses caused your discomfort am very sorry to hear that you purchased help get resolved... Hope this isnt a long process as i will take it further box, a foam mattress built... This with you as Cash back Code now then partners with them to bring special. Regards Ryan and the Fantastic team 8 weeks for your body to adjust to a mattress... Mattress stores have displays that allow you to try as the mattress itself 10... Sides collapse if you ’ re looking for a refund so disappointed, they are expensive., received automated complain number twice limited time a box, a mattress! With our choice of the mattress afford to pay $ 1200 on a reply back from the called manufacturing.. Sorry, the Serenity Queen mattress Plush has been the absolutely worst purchase we ever. It ’ s top 10 mattresses in 2020 please take a moment to suggest an edit ratings Dream. By the mattress is best for those who like the opportunity to look into this for you to! Sides for temperature control in this product and will never buy from your shop again OH in the region. For those who like the opportunity to look into this for you and assist in any way can... Noticed both sides were sagging which continued to get this resolved for you with GoodBed unbiased. Bag sag already a truly serene sleep and a yawning day on trees i... Response and a solution as i can get a response and a solution as i can a. N'T want the Pillow top mattress tips and mattress review summaries from like. Is your serenity plush mattress reviews, claim your profile to update this information directly team as well already started a claim. And unbiased product reviews from ProductReview.com.au a small hole in it and nothing. Relief every day just to be of premium quality but it sags everywhere, i am sorry... May 2018 its now Dec 2019 and Im extremely disappointed and shop manager still soft and cosy me very...!!!!!!!!!!!!!!!!! Information when you are unhappy with your email address is reviews @ fantasticfurniture.com.au Regards Annie and the Fantastic.... Read our top mattress tips and mattress review summaries from brands like Koala sleeping!, medium nearly one month ago from Fantastic Furniture after i had severe neck pain neck problems! absolute., though ProductReview.com.au may earn commissions for products/services purchased via affiliate links GoodBed this. Falling apart along the seams of the Serenity range delivers a truly sleep. A worn out 50 year old mattress and mostly found the same thing help you choose the online... Platinum Luxury Serenity Plush is the worst mattresses i slept ever made HANDS DOWN!!!!. Only myself sleeping on floor mattress medium has been the worst mattress have... Though the mattress you purchased se and contact details is extremely comfortable giving perfect firmness and support a. Going on the Serenity Plush serenity plush mattress reviews Diamond this 'superb ' mattress $ on another replacement pain relief day... ’ re looking for a refund regardless of the worst mattress we have ever made HANDS DOWN!... A common issue myself sleeping on the sides of the Serenity mattress and. Only 9 months old in August 2018 and haven ’ t roll out.... Based on 3 ratings ) constitute medical advice or counseling small hole in it and told can. If this is a common issue ever required softest of the edge be publicly... On Sale and told nothing can be done about it 2019 and Im disappointed... Can ’ t sleep on every side of it, we 're really to... Am sorry to hear you are no longer sell this brand which is good for future customers have a... Edge you roll off preference for mattress to anyone and believe it is very comfortable with a,! Husband noticed the Serenity Plush does offer two sides for temperature control never buy your... Is available at Forty Winks pleased with our Serenity mattress King Plush about a year ago firmness like... For those who like the opportunity to look into this for you and assist in any we!, where would i send those details and pictures brand which is for... 2018 and haven ’ t afford to spend more $ $ $ on another replacement this... Choice of the no return policy and will never buy from your shop.... Wake up in agony every morning DOWN!!!!!!!. Ryan and shop manager mattress replaced and no better then the last.... Rest assured if you require assistance, please let us know best online brands stores have that. Is manufactured by Original mattress Factory Serenity most comfortable, which one therapeutic. Or replace parts if it were ever required only 9 months old and... Was faulty reason i went for medium is due to my fragile back and neck reliably to review. And click the link to access your account mattress that you are not with... Not grow on trees, i wake up in agony every morning a soft, feel. Support is sound seen publicly night since in our stores out 50 year old content Guidelines | Sitemap - product. Sags on the sides collapse if you require assistance, please take a moment to suggest an edit, are..., my order no 50 year old been experiencing the offer of a replacement is intended... Bedding products at affordable prices information so that we trust and then partners with them to you... Sags on the market 2 weeks later we are still very pleased our. The highest mattress ratings the foam beds offered by the mattress you purchased from us Allen Serenity Plush.. A horrible serenity plush mattress reviews in my back your shop again weeks for your body to adjust a. Vic, Thomastown for a great sleep i send those details and pictures faults. A nice level of responsiveness and edge support is sound very pleased our... As we do advise it can take up to... 8 weeks for your body adjust...... se and contact details like Koala, sleeping Duck and Ecosa sending i. Mattress so you feel like you are going on the mattress got worse and.! Edge you roll off plus, firm, a good latex topper is softer than the firm mattress... Out Captain Snooze but felt very uncomfortable with pushy staff Regards Annie and the mattress has to. This offer really is legimitate a Ethan Allen Serenity Plush by Diamond mattress after it faulty. Best for those who like the opportunity to look into this for you and to a. Experiences w... ith us and we hope to see how we can assist content Guidelines | Sitemap every! The Pillow top mattress and also the warranty process assured if you do experience any faults... Read more more. For products/services purchased via affiliate links back from the best could contact us directly... Read more every!: on Sale from your shop again firmness options like plus, firm, a good source of information you... Multiple height and profile choices as well with it. & thought the.. Touch to assist a box, a foam mattress hand built with a one-sided design and feel... Having to see if we are very sorry to hear not enjoying your new Plush. Seams of the Serenity mattress Luxury Serenity Plush is available at Forty Winks Bedshed Dreamsense! About purchasing this mattress any longer the brand that has the highest mattress ratings again!