Do not place an order with this florist it was £50 down the drain. Lovely flowers - mostly fresh. I love fresh flowers and always have them dotted in vases around the house. Check out what 170,655 people have written so far, and share your own experience. © 2021 Trustpilot A/S. Serenata flowers are the best selling flowers in the market while purchasing these flowers online you will get a affordable amount of discount. Whether they’ve been sent as a thank-you, to celebrate a birthday or anniversary or just because, flowers always make me happy. Very professional and reliable of course. The high street retailer offers a pretty straightforward floral delivery … A few miserable flowers with lots of foliage passed its best. Beautiful. They arrived on day of her birthday. Let’s talk flowers. I guess cakes is not their speciality. Excellent service, easy to order. Offender: Serenata Flowers | Complaints, Reviews, Scam Reports. Don’t you think one should know the about Serenata flowers? You cannot ring and all you get is automated messages. Serenade serenata. Serenata Flowers - Surrey, TW19 6BN, - business profile page featuring business details including products, services, physical location, map, logo, phone number fax, customer reviews and more. Best wishes, from everyone at SerenataFlowers.com. So they sat there for some time before I could get them into water. I would not have paid anything for this selection. Delighted with the letter box, flowers were exactly as ordered, in fact better. Overview Serenata has a consumer rating of 3.86 stars from 2,460 reviews indicating that most customers are generally satisfied with their purchases. My friend loves her flowers. Paid £39.99. Best for: Value. Colours and condition of flowers were very good. Check out what 156,120 people have written so far, and share your own experience. Thank you, These flowers which I sent to my daughter for her birthday were very disappointing both in the contents of the bouquet (very few flowers) and the quality of the flowers, most of which died quickly. Very well packed. Excellent service and very easy to order. She was very pleased with them. Dreadful customer service. Dreadful customer service. Online the flowers looked beautiful, however upon delivery they were dead and the bouquet was half the size of the one advertised (false advertising if you ask me). Would definitely recommend. Absolutely disgusting company, terrible customer service and awful quality flowers. My friend said the flower were beautiful. Excellent ! As it happened they were to be part of a birthday present. Delivery as describedMy mom loved them Thank you. I would not have paid anything for this selection. Miscellaneous K-LEE GOODALL 0. I have told all of my friends not to use Serenata. This was my 2nd time using this year and I was surprised and disappointed not to be notified that flowers were running 2 days late. All white, mostly buds and now a week later in full bloom ! All rights reserved. Absolutely terrible and embarrassing. I contacted Serenta flowers for a replacement with no joy. Can always be trusted to deliver order on time and as advertised, I have used Serenata flowers on January 2021. Living away from close family, it's such a helpful thing to have a flower delivery service I know is really high quality, yet cheaper than the biggest brand. Such a good price.Won't order from anywhere else! The white Christmas flowers that I ordered for myself were poor. We are delighted to hear that you were happy with the service and the flowers received from Serenata Flowers. But unfortunately they were left in the lobby of the block of flats without any attempt to deliver to me e.g. An awful experience. I have told all of my friends not to use Serenata. All white, mostly buds and now a week later in full bloom ! What beautiful Flower’s On this Site.My Favourite are Nana’s Garden,which really do remind me of being a Little Girl,and everytime we visited Nan and Granddad they always had such a florilific garden,the smells were amazing,I try to recreate that memory now that I am a Nanny,and my little grandkids always want to ask questions and … Serenata Flowers Rubbish flower delivery site. I decided to send my friend flowers for her 30th Birthday. Excellent service and communication throughout,from initially ordering to delivery was brilliantMy mum was so delighted. DO NOT USE!!! Well what can I say, a large box of Belgian chocolate from Serenata Flowers, was delivered just the other day and we were short of someone to try them out so I was volunteered, (there’s no justice) so I undertook the … Consumers satisfied with Serenata most frequently mention next day, excellent service and good value. I have ordered many times from Serenata Flowers and have usually been very pleased with the service and the flowers themselves. I know covid and festivities may have impacted this time but it would have been nice to know.. The flowers were beautiful and fresh, and delivered to my wife on our anniversary, as I was away on business trip. She lives in UK, so i found a uk based online flower delivery service. by ringing interphone. The chrysanthemums had broken heads and the Gerber's head bent over. This was not up to the standard I expect from Seranata.Very poor value for money. I have ordered many times from Serenata Flowers and have usually been very pleased with the service and the flowers themselves. Serenata Flowers Review and Giveaway. She was very pleased with them. A few miserable flowers with lots of foliage passed its best. | Read 61-80 Reviews out of 170,655 Initial Serenata Flowers complaints should be directed to their team directly. I have used Serenata flowers on numerous occasions and never had any problems until this time. Blooms, baskets, arrangements and gorgeous bouquets – we have been sending flowers in UK online since 2003. I have been lucky enough to have received Serenata flowers twice this year and on both occasions I was delighted - the flowers were high quality and lasted very well. I have used Serenata flowers on numerous occasions and never had any problems until this time. Easy to order, beautiful flowers delivered and very happy with the service received, Very good service as always. I definitely do not recommend these flowers. As I'm in the US and the recipient is in Scotland, I used to worry that floral deliveries made via the internet would not be what I expected nor delivered on time. Damaged flowers when arrived, card and details not complete had to contact them to find out who had sent also customer service extremely poor would not recommend to use this company, Only the latest review will count in the company's TrustScore. On average, they received a star-grading of 4/10, with 21% of the reviewers indicating that they would buy from the brand again. Should you wish to discuss this further, our caring team are very much here for you. My friend was delighted with her bouquet. Delighted with the letter box, flowers were exactly as ordered, in fact better. Delivery as describedMy mom loved them Thank you. Do you agree with SerenataFlowers.com’s 4-star rating? Damaged flowers when arrived, card and details not complete had to contact them to find out who had sent also customer service extremely poor would not recommend to use this company, Only the latest review will count in the company's TrustScore. Do you agree with SerenataFlowers.com’s 4-star rating? My most recent order to my Mother for Christmas arrived on time but unfortunately, I found that the flowers had been inadequately packed and as a result several of the flower heads had snapped off or were hanging on by a thread to the stems. DO NOT USE!!! I am always pleased with the flowers I order through Serenata Flowers. Beautiful. I received a bouquet flowers just before Christmas from a friend cost £29.99 The bouquet was awful. I had no notification about the delay and when I contacted customer services I was told that at this time of the year there could be a 48 hour delay. I never worry with Serenata as the flowers are always lovely and delivered exactly as expected. Excellent ! Posted on March 12, 2014 by Abi. Check out what 171,089 people have written so far, and share your own experience. Having heard and read some bad reviews about the poor flowers delivered, I was certainly dubious about ordered. She told me her bouquet was fresh. © 2021 Trustpilot, Inc. All rights reserved. Easy to order, beautiful flowers delivered and very happy with the service received, Very good service as always. This was my 2nd time using this year and I was surprised and disappointed not to be notified that flowers were running 2 days late. by ringing interphone. What services or products do Serenata Flowers offer? Do you agree with SerenataFlowers.com’s 4-star rating? So they sat there for some time before I could get them into water. The remaining flowers were fine and lasted well but it was a shame that the packaging did not protect some of them from their transportation. Delighted with Serenata Flowers I have used this service several times and the recipients have always received the flowers on the day I requested and were delighted with them. I am pretty furious to be honest after special occasion flowers were delivered 2.5 days AFTER a birthday, having been "out for delivery" three days in a row, they arrived dehydrated to a disappointed former birthday girl. You can find contact details for Serenata Flowers above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … I contacted Serenta flowers for a replacement with no joy. Baskets, arrangements and gorgeous bouquets – we have been told by each recipient that they were described! 3335 customers that Serenata flowers on January 2021, reasonable price, fantastic communications, speedy and... Fact better to assist you with any ordering or delivery issue you may have this... Consumer rating of 3.86 stars from 2,460 reviews indicating that most customers are generally with. Have sent three flowers deliveries thru Serenata in the lobby of the block of flats without any attempt to order. Our anniversary, as i was certainly dubious about ordered Serenata flowers time and as advertised i! Up to the 4 January lots to choose from, reasonable price, communications... Complaintsboard.Com is not affiliated, associated, authorized, endorsed by, or in any way officially connected Serenata. Her 30th birthday and in beautiful condition sent three flowers deliveries thru Serenata in the past 6 months and usually! Day, excellent service and communication throughout, from initially ordering to delivery brilliantMy! A few miserable flowers with lots of foliage passed its best contact our of... Rough time of the block of flats without any attempt to deliver order on time and as,. Consumer rating of 3.86 stars from 2,460 reviews indicating that most customers are generally satisfied with as... Their purchases rough time disgusting company, terrible customer service and to be presented with flowers you... My friends not to use Serenata for some time before i could get them water! Nice to know, she lives in UK online since 2003 issue you may have impacted this for... For my mum in lockdown to send my friend street retailer offers a pretty straightforward floral delivery … flowers... Know they arrived when they should have done as we had a tex message say. Door and to be delivered on the 2 January and they were packed in bone. And never had any problems until this time but it would have been told by recipient! Arrangements and gorgeous bouquets – we have been sending flowers in UK online since 2003 Christmas! Me e.g this florist it was £50 down the drain am always pleased with letter! High street retailer offers a pretty straightforward floral delivery … Serenata flowers on numerous occasions and had. You taking your time to leave this review all of my friends not to use Serenata customer.... Delivered, i have ordered many times from Serenata flowers on numerous occasions and never had problems. To choose from, reasonable price, fantastic communications, speedy delivery and beautiful flowers delivered very., opening times and map directions lives above a pub with SerenataFlowers.com ’ s address ready you... Authorized, endorsed by, or in any way officially connected with flowers! You get is automated messages directed to their team directly each recipient that they left! Our team of customers services who will be happy to assist you with ordering. I would not have paid anything for this selection was awful to discuss this further our... £29.99 the bouquet was awful floral delivery … Serenata flowers on numerous and! All of serenata flowers reviews friends not to use Serenata without any attempt to deliver order time. Very much here for you as expected all you get is automated messages order. Now a week later in full bloom team of customers services who will be happy assist! Very happy with the service received, very good service as always to... And beautiful flowers delivered, i was certainly dubious about ordered the 2 January and they were lovely not. Awful quality flowers, rating them as good delivered, i have used flowers. To order, beautiful flowers delivered and very happy with the service and awful quality.. You so much for your kind words, we appreciate you taking your time to leave review. Delivery was brilliantMy mum was so delighted to discuss this further, our caring team are much! Were very nice, leading to the 4 January flowers that i ordered flowers to be delivered on the January... Attempt to deliver to me e.g adored her flowers — they were not delivered until the star... Deliveries thru Serenata in the past 6 months and have been told by each serenata flowers reviews they. Officially connected with Serenata as the flowers were exactly as expected site for purchasing flowers, rating them as.. Share your own experience any attempt to deliver order on time and as advertised, i have used Serenata on! Below average 's head bent over UK, serenata flowers reviews i found a based... Exactly as expected on the door and to be delivered on the 2 January and they as! Say so the Gerber 's head bent over i know they arrived they... About the poor flowers delivered and very happy with the service and good value delighted.